🔗 Share this article ‘Social Listening’: Unilever Looks to Exploit Vaseline’s Social Media Breakthrough. As a product discovered over 150 years ago within a Pennsylvania drilling site, the simple jar of Vaseline may not seem like an natural focus for digital platform algorithms. Nonetheless, its ascent as a popular subject on TikTok has positioned it at the vanguard of an advertising revolution, seeing big businesses allocating substantial funds to content creators and putting fewer resources into promoting products in traditional media. From Oil Rigs to Online Hacks Originally produced in the 1870s by scientist Robert Cheeseborough, who noticed oil rig workers applying to their skin with a residue from oil extraction. Currently, a wave of amateur-created clips have chronicled its broad application in “everyday tips”. It has been touted as a fix for dirty sneakers or extending perfume longevity, and also a remedy for squeaky doors. Its use has even extended to prevent the annoyance of crisp flavouring sticking to fingers. Leveraging the Buzz Detecting the product’s new life online, marketers at Unilever boosted the tips by tasking their in-house experts with verification and providing creators with the outcome data. Suggestions that it lessened the sting of chili on the mouth were confirmed. Similarly supported were ideas it could lengthen scent duration and rejuvenate purses. Claims that it would brighten smiles or extend lashes were disproven. A Plan Built on ‘Social Listening’ Billboards and TV ads would once have formed the bulk of its promotional efforts. Yet this viral episode has led decision-makers to turbocharge spending on content creators. This tracking of digital spaces to inform business strategy has been labeled “social listening”. Unilever's CEO, freshly instated, has indicated the goal is to spend a full fifty percent of its huge ad budget on social media content. Evolving With Audience Behavior A leading Unilever executive, who is heading the digital initiative, said the company was simply adapting to new ways of connecting with customers. She said participating on platforms “without killing the party” was crucial. “How do brands authentically become part of the conversation? That’s always what we’ve been trying to do as brands, back to when people were hanging out their laundry and discussing household products. “The trend is shifting from a broadcast model, where we would just transmit messages … Currently, it's countless discussions, diverse communities. Changes in digital feeds means that these communities feel niche, however, they are large. “Ensuring your product is discussed by users, talked about by other people, that fosters reliability and pertinence. Influencers are vital for this. We’re really scaling this advocacy model.” A Revolutionary Change in Media The approach indicates dramatic transformations occurring in how media is consumed, with the youth demographic spending more time on apps like TikTok and Instagram than television, magazines or radio. The shift is reflected in declines in TV and print advertising. Within the United Kingdom, advertising income for primary networks have dropped substantially in real terms since 2019. The Creator Economy Boom Additionally, it points to a media convergence as corporations essentially turn into content studios, partnering with a multitude of digital creators to promote their goods. A commercial director at a major talent agency said: “Obviously there’s a flow of audiences out of certain traditional media outlets and their time is increasingly on digital video and image apps than they are viewing scheduled television or reading physical magazines. “Numerous corporations inform us audiences believe endorsements from the individuals they follow compared to commercial messages. It's an ongoing shift.” He added firms may also cut expenditures by investing in creators over large-scale legacy ad buys, which also allows them to tweak their content more easily to test effectiveness. Such methods are increasing. Marketing investment on digital creator partnerships is growing fourfold quicker than the media industry overall. Stateside, it has over doubled since 2021 and is expected to hit tens of billions in 2025. TV's Lasting Role Regardless of the massive shift, executives said they believed broadcast ads retained significant importance to play, as networks still held the capability to drive countrywide discourse. She added: “A top-tier ROI marketing event is still events like the Super Bowl. It's not a matter of networks declaring: ‘Our relevance has faded.’ The focus is on who seizes focus … I believe there is absolutely a role for them.”